Returns & Exchanges

Should you happen to change your mind within 7 days of purchasing from Melbourne, we will accept a return for an exchange. You will need to return all items to us with all the original packaging (ensuring that the item(s) are in their original state) in order for us to issue you with a credit to spend at Melbourne online store, or issue you with a new item(s) of your choice.

You will need to cover all shipping costs to return your item(s) to Melbourne Oils. Please ensure you package your return item(s) well and it can be worth purchasing postage insurance at the post office as we cannot take responsibility if your return package is lost, or if the item(s) are received damaged.
Please contact us at so that we can arrange this process with you. All credit notes have a 12 month validity. Any change of mind after 7 days will not be accepted.